The Lord of the Rings Gollum Bendyfig

It depends on where the item is held:

In stock in our warehouse: dispatched within 1–3 working days.

Shipped from our specialist supplier: dispatched within 5–7 working days.

The delivery time for each item is shown on its product page. You’ll get a tracking link by email as soon as your order is on its way.

Yes. Every item in The Vault is 100% official, licensed merchandise. It comes straight from the manufacturer or their authorised distributors. We never stock replicas, bootlegs or grey-market copies. Each item arrives brand new and factory sealed in the original collector’s box.

Yes. Just add the Vault item to your basket along with any crate. Items held in our warehouse ship with your crate. Items from our specialist supplier ship separately, so your crate isn’t held up.

We know how much product condition matters to collectors, so every item is packed inside a protective outer box. If something does arrive damaged, email us within 48 hours of delivery with photos of the item, the box and the outer packaging. Please keep all the packaging. We’ll send a replacement, or give you a full refund if a replacement isn’t available.

Yes. You can cancel and return any Vault item within 14 days of delivery for a refund. Just email us first so we can arrange the return. For collectibles, please return items in their original condition and packaging.