FAQs
WHEN WILL MY BOX ARRIVE?
Your 1st box dispatches within 1-3 working days. All recurring boxes ship between the 15th and 22nd of each month. UK boxes arrive within 1-3 working days of shipment whilst International boxes typically arrive in 5-10 working days.
ARE YOU AFFILIATED WITH DISNEY?
We are the massive fans of the work Disney, Lucasfilm and their affiliates have done in creating the Star Wars universe. However, we are simply fans of the saga who love the films and aren't in any way an official Star Wars subscription box.
We are not affiliated, associated, authorized, endorsed by, or in any way officially connected with The Walt Disney Company, Disney Enterprises Inc., or any of its subsidiaries or its affiliates.
WHAT IS IN THE BOX?
Each Smugglers Crate box comes with a variety of curated Star Wars products ranging from clothing, figures, artwork, comics and more. You can choose between our 2 box types:
• Jedi Master Edition - The definitive Smugglers Crate experience tailored for true Star Wars fans. In our largest box you will receive 8 to 12 premium items including a figure from the likes of Funko and Hasbro.
• Jedi Knight Edition - A larger box made for true force sensitives. You will receive 5 to 7 Star Wars themed items ranging from exclusive memorabilia, accessories, artwork and more.
Please note: if you order multiple one-off crates you may receive duplicates. Please subscribe if you want to receive new items in every box.
WHEN WILL I BE CHARGED?
For our Smugglers Crate subscriptions, your card is charged on the day you purchase your first box. You will be billed again on the 1st of each following month until you cancel for the Monthly plan or every 2 months if on the Bi-Monthly plan. If you subscribe to the 3 month pre-pay plan you will billed 3 months later on the 1st of that month.
CAN I CANCEL ANYTIME?
Yes, you can cancel anytime! Simply access your customer account here to cancel.
WHAT HAPPENS IF THERE IS A PROBLEM WITH MY BOX?
If you’re not satisfied with your Smugglers Crate, just send us a message at hello@smugglerscrate.com and we'll do our best to help you out
CAN I GIVE SMUGGLERS CRATE AS A GIFT?
Yes, you can send a one-off, monthly, bi-monthly or quarterly subscription of Smugglers Crate to someone special. Simply enter their details when going through the checkout and we’ll deliver the box to them!
WHERE DO YOU SHIP TO?
We ship worldwide!
HOW DO I TRACK MY ORDER?
Tracking will be available once your order has shipped. We send an e-mail notification with tracking information once your crate has shipped. If tracking is not in your email inbox and the expected delivery date for the crate has passed please reach out to our support team at hello@smugglerscrate.com so they can assist in tracking down your crate.