FAQs

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WHEN WILL MY BOX ARRIVE?

All subscriptions will ship between the 14th and 18th of each month. UK boxes arrive within 2-4 working days of shipment whilst International boxes typically arrive in 4-6 working days.

 

ARE YOU AFFILIATED WITH DISNEY?

We are the massive fans of the work Disney, Lucasfilm and their affiliates have done in creating the Star Wars universe. However, we are simply fans of the saga who love the films and aren't in any way an official Star Wars subscription box.

We are not affiliated, associated, authorized, endorsed by, or in any way officially connected with The Walt Disney Company, Disney Enterprises Inc., or any of its subsidiaries or its affiliates.

 

WHAT IS IN THE BOX?

Each Smugglers Crate box comes with 5 to 7 carefully curated Star Wars products ranging from clothing, figures, artwork, comics and more! The contents of each box change month to month spanning all different eras of the Star Wars universe. No two Smugglers Crates are the same! There's no telling what you might find from month to month. We won't spoil the surprises.

 

WHEN WILL I BE CHARGED?

For our Smugglers Crate subscriptions, your card is charged on the day you purchase your first box. After this purchase, you will be billed again on the 1st of each following month until you cancel. E.g. if you subscribe on 5th January, you will be billed next on 1st February.

 

CAN I CANCEL ANYTIME?

Yes, you can cancel anytime! Simply log in to your account or send us an email to cancel. If for any reason you are unhappy with your box, email hello@smugglerscrate.com and we'll take care of you.

 

WHAT HAPPENS IF THERE IS A PROBLEM WITH MY BOX?

If you’re not satisfied with your Smugglers Crate, just send us a message at hello@smugglerscrate.com and we'll do our best to help you out

 

CAN I GIVE SMUGGLERS CRATE AS A GIFT?

Yes, you can send a one-off, monthly or quarterly subscription of Smugglers Crate to someone special. Simply enter their details when going through the checkout and we’ll deliver the box to them! Give Smugglers Crate as a gift here.

 

WHERE DO YOU SHIP TO?

We ship worldwide!

 

HOW DO I TRACK MY ORDER?

Tracking will be available once your order has shipped. We send an e-mail notification with tracking information once your crate has shipped. If tracking is not in your email inbox and the expected delivery date for the crate has passed please reach out to our support team at hello@smugglerscrate.com so they can assist in tracking down your crate. 

 

WILL COVID AFFECT MY ORDER?

Due to the ongoing developments with COVID-19, import and transit times of products have been globally affected. We anticipate some crates may be delayed a few extra days at this time. If so, we will inform you appropriately. Thank you for your understanding.

 

DO YOU HAVE A REFERRAL/AFFILIATE PROGRAM?

Refer your friends and earn cash! Simply share your referral link with your friends and earn a commission when they order. There's no limit to how many people you refer - feel free to go crazy! You'll be paid commission via Paypal. Get your referral link and start earning here